We offer a 12-month manufacturing warranty against defective material and craftsmanship for online purchases made directly from emuaustralia.com
If you believe the boots purchased from emuaustralia.com.au are faulty, please contact EMU customer service via email with the following important information:
1. photo of the entire boot
2. photo of the faulty area of the boot
3. your order number (starting with US or CA)
4. a brief summary of the fault
If you bought EMU Australia boots or slippers from a retailer, you’ll need to contact them directly for damage claims.